Privacy Policy for Top Market CRM

Effective Date: 26 June 2026

Top Market CRM is a mobile application provided by Top Market for loyalty customers. This Privacy Policy explains how we collect, use, store, and protect customer information when using the Top Market CRM mobile application.

By using the Top Market CRM app, you agree to this Privacy Policy.

1. Information We Collect

The Top Market CRM app may collect and use the following information:

  • Customer name

  • Phone number

  • Loyalty card number

  • Loyalty points balance

  • Loyalty transaction history

  • Earned and redeemed points activity

  • App login/session information

  • Device notification token for push notifications

  • Support contact actions, such as call, SMS, or WhatsApp actions started by the user

We do not collect payment card information through the app.

2. How We Use Your Information

We use customer information to provide and improve the Top Market loyalty experience, including:

  • Allowing customers to access their loyalty account

  • Showing loyalty points balance

  • Showing loyalty transaction history

  • Displaying the digital loyalty QR card

  • Sending loyalty-related notifications

  • Sending birthday, points, rewards, and account-related updates

  • Helping customers contact Top Market support

  • Improving the security and performance of the app

3. Login and Authentication

The app uses the customer phone number to identify the loyalty account. In the future, the app may use OTP verification by SMS to improve login security.

Authentication and session information may be stored securely on the user’s device to keep the user logged in.

4. Push Notifications

The app uses push notifications to send important loyalty-related updates, including points activity, rewards, birthday messages, and account notifications.

To provide notifications, the app may store a device notification token. This token is used only to send notifications to the user’s device.

Users can disable notifications from their device settings at any time.

5. Data Sharing

Top Market does not sell customer personal information.

We may share limited information with trusted service providers only when necessary to operate the app, such as:

  • Firebase/Google services for push notifications

  • SMS provider services for OTP verification when enabled

  • Hosting and infrastructure services used to operate the app and API

These services are used only to provide app functionality, security, and communication features.

6. Data Security

We use reasonable technical and organizational measures to protect customer information.

The app communicates with our backend using HTTPS encryption. Sensitive authentication data is stored securely where possible.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep customer information for as long as necessary to provide loyalty services, maintain customer records, comply with business requirements, and support account security.

Loyalty account information and transaction history may be retained as part of Top Market’s customer loyalty records.

8. Account and Data Deletion Requests

Customers may request account or data deletion by contacting Top Market support.

Some loyalty transaction records may need to be retained for business, accounting, legal, fraud prevention, or operational reasons.

To request deletion or account support, customers can contact Top Market using the support options available inside the app.

9. Children’s Privacy

The Top Market CRM app is intended for Top Market loyalty customers. The app is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

10. Third-Party Links and Actions

The app may allow users to contact Top Market through phone calls, SMS, WhatsApp, or maps/location actions. These actions may open third-party apps or services installed on the user’s device.

Use of those third-party services may be subject to their own privacy policies.

11. Changes to This Privacy Policy

Top Market may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Users are encouraged to review this Privacy Policy periodically.

12. Contact Us

For questions about this Privacy Policy or the Top Market CRM app, please contact:

Top Market
Website: https://topmarketrdc.com
App: Top Market CRM
Country: Democratic Republic of the Congo